I ordered from his website a couple times. About two years ago I placed a couple orders over a few months, and had a decent experince. The first order was shipped promptly with no problems, but the second one was a different story. He sent me the wrong piece so I sent it back to him in an envelope. Well after a week I asked if he got it and he said he got my envelope with no piece in it. He explained that i shouldn't have sent it in a regular envelope because the mail sorter pushed it out. So I had to cough up another $8.00 for a replacement. Now that incident probably was my fault since I had put it in a plain white envelope, but he made no attempts to fix it. He never contacted me about it, and I thought there was no problem. He didn't seem at all shocked or sympathetic, and might not have emailed me at all had I not reached him first. I have sent items like that in a white envelope with no problems before, but maybe this time the Post Office didn't check. Take that for what you will.