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JosephSI

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About JosephSI

  • Birthday 01/11/1976

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    custservsi
  • Website URL
    http://www.southernisland.com
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  1. Email us or call. Heck I will be on AIM today. Just AIM me.
  2. As of late Southern Island has been getting a bit of bad press. First Toy Biz shorts us our shipment of Marvel Legends and then customs delays Street Fighter. As a way to say sorry and to safely let those of you who might be hesitant on trying SI to give us a try we are offering a two free exclusive figures. All you have to do is go to http://www.southernisland.com and add our exclusive TuTusk and Freaky Tiki to your cart. During the checkout type in the promo code FREEEXCLUSIVE (must be in all caps) and instead of them being $9.95 and $7.95 respectivly they will come up free. All you have to pay for is shipping. The offer is good from now until November 7th and is one set per customer. All we are asking is that you give us a try and I am sure you will see we are a great source for collectibles. Here are the links to the free items. TuTusk http://www.southernisland.com/ProductInfo....oductid=SIEX101 Freaky Tiki http://www.southernisland.com/ProductInfo....oductid=SIEX102
  3. Exactly. We are a small company. We only have six employees. That being said we are larger than some manufacturers. I just am very protective of my staff since they are like family to me. I also am protective of our customers and will do anything possible to make them happy. Good example is with Marvel Legends. So Toy Biz left us high and dry on Legends 6. What we did is issue checks (Which are going out this monday) and we are sending out an email to offer free $10 gift certificates. The thing is we are all collectors here. Just because a manufacture (Toy Biz) shafts us does not mean the customer should get hurt. As a matter of fact I personally called a ton of my competitors to try to get replacements at retail cost (meaning we would make no money but our customers would have their legends). Unfortunatly a ton of our competitors were left hanging by Toy Biz as well. In short we only want what is best for you. I started this company with a kinda messed up dream. I wanted to open a factory in the US and make toys (I watched a lot of Charlie in the Chocolate Factory). First step reselling, then distribution, then manufacturing. A few of you know this year at Toy Fair in NY (February) we will be announcing our first line of toys we are manufacturing. So more than ever we want you the customers to be involved. We have already started on taking feedback on what makes a good figure. The first thing from this we implimented is 18 POA. Wow.. I really got off topic. In short we want you to be happy and are willing to work with you to achieve this. If you ever have questions just email or AIM us. AIM is Custservsi.
  4. This is a lie. As the owner of the company I can tell you that we give full refunds on any product that has not shipped. Not only that but we price match any competitor. Also we do not charge restocking fees or any other fee associated with refunds. We also do not charge any fee on returns for broken items or people who just change their mind. This business is the way I and my employees eat. By spreading false rumors you make it hard for us to sell. The toy business is suffering as it is. Adding lies and deception on top of it only hurts the industry and innocent workers who are trying to make a living. I must apoligize for being so harsh but I am passionate about my job. It is the life blood of my existence. I want to not only protect the name of the company but those workers who bust their butt every day trying to do their best. If you have any concerns email me direct at jreiter@southernisland(avoidthespam) .com
  5. Just as an FYI. Street Fighter Figures have never hit the USA yet. Check out this link where Jerry from Sota (The Manufacturer) talks about this. Link: http://www.banned/index.php?nam...iewtopic&t=8173 You need patience. It is not like SI is the manufacturer. They cannot make the toys or distribute them iof the manufacturer is delayed.
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