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Hasbro does care!!!


JoeRhyno
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Well, kinda...

I found some vintage figures at a walmart but they were opened and the lucas sticker was taken out... and retaped.. I opened them any way.. cause I figureded I wanted multiples of them anyway.. I wanted to get 2 Hans one to take the coat off and one with it on.. Biker scouts.. DUH.. and you can never have too many Tuskin Raiders for Anakin to chop up into bite size pieces in a Diorama...

Anyway... I emailed them cause I was curious to see what they'd say, I was expecting them to just send me some responce advertising the Geo mailaway.. but this is what they sent me:

 

Hi Joe,

 

Thank you for contacting Hasbro, Inc., and for bringing this matter to our attention. I apologize for any disappointment this may have caused.

 

Please be assured that I have shared your concerns with the product team. We will be pleased to arrange an exchange for you.

 

To help facilitate the process, we are sending you a postage paid mailing label to use when returning the item to us. All you need to do is package up your return with the packaging and place the mailing label securely on the package. Drop it off at the Post Office window and it’ll be on its way back to us.

 

We are sending the mailing label to:

 

BLAH BLAH BLAH(move along, move along ;) )

 

Once the product is received at our returns facility, we will send a new replacement product. If there is a production delay and this product is not available we will replace it with a product of equal value.

 

Joe, I want to assure you that all of us are dedicated to maintaining quality products. I hope you and your family will enjoy our products for many years to come.

So if you bought them, but someone was slime and took the stickers there you go, email Hasbro...

hope this helps :)

-Joe

 

 

PS: I bet you they send you a bunch of Landos @loll@

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