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Hasbro Store return policy


kndy

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Hi everyone,

 

Received box 1 of 2 from Hasbro (wish my vehicles came today but I guess I have to wait after Christmas). Anyway, I received the #9 comic pack with Agent Scarlett but her leg (the plastic pieces that form her front thigh) is separated a bit and you can see an opening on the front seam of her thigh. Has anyone returned anything back to Hasbro before? Because if I have to use my own money to pay shipping to return it back for another, I'll just buy another one.

 

Thnx in advance.

 

kndy

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Hi everyone,

 

Received box 1 of 2 from Hasbro (wish my vehicles came today but I guess I have to wait after Christmas). Anyway, I received the #9 comic pack with Agent Scarlett but her leg (the plastic pieces that form her front thigh) is separated a bit and you can see an opening on the front seam of her thigh. Has anyone returned anything back to Hasbro before? Because if I have to use my own money to pay shipping to return it back for another, I'll just buy another one.

 

Thnx in advance.

 

kndy

your package should have come with a return label on your receipt, so there is no reason to think you have to pay for shipping to return it to them. just put it in the same box it came in, slap the label on it and send it back. several people on this board have said to have returned items and the process was very easy according to them.

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Hi guys,

 

Got my I other shipment on Saturday. I'm kind of curious for many of you who order from the Hasbro store, do you tend to receive figures with the split seam on the thigh?

 

I found two more in ine of my waves like that and for my H.I.S.S. driver, the same. I would return it but not if the chances are I might receive another figure in a much worst situation [reminds me of the Sony PSP dead pixel debacle].

 

I'm not going to stop buying from the Hasbro store but a bit concerned about quality of the RAH DTC figures.

 

kndy

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Dude, it ain't gonna get any better if you exchange it. Mine is like that too. In fact, MANY RAH figures are like that.

 

You can see the same imperfection at YOJOE.COM : CHECK OUT MY BUSTED UP LEG!!

 

Like BFB said, the RAH molds are just getting up there in age and the less than stellar plastic they use ain't helping none either. Of course, it'd be nice if Hasbro would restore these molds and manufacture these figures in top condition like we know they can, but alas, it's the best we can get outta them.

 

Just rejoice in the fact that the Scarlett headsculpt looks nice, finally for that mold.

 

 

 

All sad... and all true at the some time. :(

Edited by 8speed
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Hey all,

 

Just thought I'd bump this because I need to return an opened #9 pack due to Breaker's upper arm having separation issues? My only concern is that I don't have all original packing. Meaning, the plastic insert to keep figures in place. Other than that, I have everything else. Does anyone know if it will be a problem to return the comic pack without that plastic insert?

 

Also, does anyone know if they'll accept two different returns in the same package? This is because I have to exchange my Night Watch set because one of the troopers rivet is sticking out (Didn't get trimmed at the factory) and wanted to add this set to the intial return I was doing.

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  • 3 weeks later...

I received several 3-packs yesterday and the one I was excited about was the Cover Girl one but unfortunately it has an even more pronounced split on the top thigh moreso than the one on my Scarlett (sigh).

 

I understand the reuse of mold but quality control at Hasbro, for such a large company, these visible problems should not even be happening on a frequent basis.

 

If the quality continues like this...and carries on to Hasbro's taking over of the Marvel license in 2007, this stuff is something that the Marvel fans will no doubt get on Hasbro...big time.

 

kndy

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