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PLEASE READ!!! Your credit card info may not be safe with MATTYCOLLECTOR!!!

#1 User is offline   rash 

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Posted 24 September 2013 - 08:17 AM

I won't bore you with too much details, but here's the background:

1. Tried to cancel my CLUB INFINITE EARTHS and CLUB WATCHMEN subs, was told by MATTY that I can't. I told them that's nonsense, it doesn't mater what their contract says, they can't force someone to pay for something they don't want.

2. After much frustrating back-n-forth with some clown at Customer Service, I finally had my Credit Card company cancel the card, and reissue a new card with a new number (which I NEVER gave to MATTY).

3. MATTY was unable to process the CLUB INFINITE EARTHS sub, and canceled it. Problem solved, right???

4. WRONG!!! Received notification today that CLUB WATCHMEN sub has been renewed and shipped. HOW?!?!? I NEVER gave them the new Credit Card number!!!

5. Called Credit Card company; they told me they did not supply the number, and it would be against Federal Law to do so.

6. Called MATTY; Customer Service representative let slip that they have NO RECORD of me providing the number! I asked them HOW they got it, they simply repeated the information.

7. MATTY has no record, BUT a review of my account shows the new number in their system!

8. Told MATTY this is IDENTITY THEFT, and that someone at MATTY (or a 3rd Party) is clearly obtaining the numbers illegally.


BOTTOM LINE: Your Credit Card information is NOT SAFE with MATTYCOLLECTOR.

It's clear from the voices of the C-S Reps that the MATTY call-center is in India, or the Philipines or some other place where hacking can be done without much fear of reprisal from the law.

I am calling MATTEL customer service today to let them know that one of their vendors MAY be engaged in illegal activity.


#2 User is offline   Nguyen_Dragon 

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Posted 24 September 2013 - 08:32 AM

This has happened to other people before... I don't think anyone got a clear answer then how they got the new number either...

#3 User is offline   Dark Horse 

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Posted 24 September 2013 - 09:28 AM

My card got a block put on it from my bank because of suspicious behaviour. I bet it's Fing Matty. Absolute cretins.

#4 User is offline   gruntcast 

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Posted 24 September 2013 - 09:39 AM

You were trying to cancel watchmen with one fig left to be released???? Or was this months earlier???

#5 User is offline   ODCDATSME 

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Posted 24 September 2013 - 09:49 AM

Wow man! Thanks for the post! This makes me really nervous about them having my card. I don't like that at all. Hopefully they won't do the same to me. Glad you got it all cleared up though.

#6 User is offline   JayC 

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Posted 24 September 2013 - 09:51 AM

I gotta say as someone who used to work at a bank this seems kinda odd. There would be no way for Mattel or more specifically digital river to get the new credit card number unless you or your bank gave it to them. So what seems more likely is the charge came through on the old number to your bank and your bank or the credit card company considered it a legit charge and went on an processed it as such on the new card, possibly because Digital River had a signed contract from you stating it was legit. Also not sure why you would have had to cancel your entire card as it wasn't stolen. At most in this case a bank will put a block on the ACH, but again since you did sign a contract saying you auth these charges, its more likely your bank or credit card company is going to side with Digital River over you.

I think the moral of this story is don't commit to something if you don't plan on following through.

#7 User is offline   rash 

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Posted 24 September 2013 - 11:16 AM

View PostJayC, on 24 September 2013 - 09:51 AM, said:

I gotta say as someone who used to work at a bank this seems kinda odd. There would be no way for Mattel or more specifically digital river to get the new credit card number unless you or your bank gave it to them. So what seems more likely is the charge came through on the old number to your bank and your bank or the credit card company considered it a legit charge and went on an processed it as such on the new card, possibly because Digital River had a signed contract from you stating it was legit. Also not sure why you would have had to cancel your entire card as it wasn't stolen. At most in this case a bank will put a block on the ACH, but again since you did sign a contract saying you auth these charges, its more likely your bank or credit card company is going to side with Digital River over you.

I think the moral of this story is don't commit to something if you don't plan on following through.


I had previously spoken with the CC-company to make sure they specifically DID NOT process any charge from MATTY/D-R. It was their ideas to cancel the card and re-issue with a new number because MATTY/D-R wouldn't be able to process it, and they were correct: The CLUB INFINITE EARTH membership was canceled when they couldn't get payment.

As far as following through is concerned...that's not really relevant. I wasn't asking for my original membership fee to be refunded, I was telling them that I did not want to receive anymore figures. They claimed that you can't back-out per their contract. I checked with a Lawyer-friend who informed me that this kind of language is NOT legally binding since you can't force someone to pay for something they don't wish to buy especially when that thing has not been produced and delivered (unless you're the Federal Gov't, but that's a whole different story...)


#8 User is offline   rash 

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Posted 24 September 2013 - 11:26 AM

View Postgruntcast, on 24 September 2013 - 09:39 AM, said:

You were trying to cancel watchmen with one fig left to be released???? Or was this months earlier???


Don't ask...

#9 User is offline   FUGAYZIE 

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Posted 24 September 2013 - 12:35 PM

i agree, that really sucks about your CC info. i agree with JayC, i think the bank saw the legit contract which was previously authorized by you and "grandfathered" the charges to your new account. but a contract written or verbal is still binding in most places. they do state that the subscriber will buy all the figures/accessories/specials that are in connection to the sub. so people i'm sure are aware that there are at least a few items they will receive/pay for that they do not desire. again, it sucks, but that's the whole purpose of the sub.

#10 User is offline   mako 

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Posted 24 September 2013 - 01:04 PM

Not to sound cold, but this is why I stayed a po' dumb cherry picker. It's safer that way.

#11 User is offline   JayC 

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Posted 24 September 2013 - 01:23 PM

View Postrash, on 24 September 2013 - 11:16 AM, said:

View PostJayC, on 24 September 2013 - 09:51 AM, said:

I gotta say as someone who used to work at a bank this seems kinda odd. There would be no way for Mattel or more specifically digital river to get the new credit card number unless you or your bank gave it to them. So what seems more likely is the charge came through on the old number to your bank and your bank or the credit card company considered it a legit charge and went on an processed it as such on the new card, possibly because Digital River had a signed contract from you stating it was legit. Also not sure why you would have had to cancel your entire card as it wasn't stolen. At most in this case a bank will put a block on the ACH, but again since you did sign a contract saying you auth these charges, its more likely your bank or credit card company is going to side with Digital River over you.

I think the moral of this story is don't commit to something if you don't plan on following through.


I had previously spoken with the CC-company to make sure they specifically DID NOT process any charge from MATTY/D-R. It was their ideas to cancel the card and re-issue with a new number because MATTY/D-R wouldn't be able to process it, and they were correct: The CLUB INFINITE EARTH membership was canceled when they couldn't get payment.

As far as following through is concerned...that's not really relevant. I wasn't asking for my original membership fee to be refunded, I was telling them that I did not want to receive anymore figures. They claimed that you can't back-out per their contract. I checked with a Lawyer-friend who informed me that this kind of language is NOT legally binding since you can't force someone to pay for something they don't wish to buy especially when that thing has not been produced and delivered (unless you're the Federal Gov't, but that's a whole different story...)



Well I am no lawyer, but based on what you've told us this seems to be a dispute over a credit card transaction between you, Digtal River and your Credit Card company and not some kind of criminal activity where someone is hacking into your account or selling your credit card number off to the highest bidder which is what your topic title and initial post made it seem like to me. I hope you get it straightened out though.

#12 User is offline   JoeRhyno 

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Posted 24 September 2013 - 03:07 PM

" it doesn't mater what their contract says, they can't force someone to pay for something they don't want."



I'm pretty sure if you tried that with a phone company, you'd lose... lol.

#13 User is offline   yojoebro82 

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Posted 24 September 2013 - 03:13 PM

View Postmako, on 24 September 2013 - 01:04 PM, said:

Not to sound cold, but this is why I stayed a po' dumb cherry picker. It's safer that way.


Same.

#14 User is offline   jedimaster-c 

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Posted 24 September 2013 - 07:06 PM

I didn't have any trouble with DR or Matty when I got the Voltron sub. Not to be a prude but for what I understand from the subs you can't cancel them. Though I think that's a stupid practice.

#15 User is offline   rash 

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Posted 25 September 2013 - 08:15 AM

View Postmako, on 24 September 2013 - 01:04 PM, said:

Not to sound cold, but this is why I stayed a po' dumb cherry picker. It's safer that way.


Agree. I learned my lesson; it's EBAY from now on.

#16 User is offline   rash 

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Posted 25 September 2013 - 08:19 AM

View PostJayC, on 24 September 2013 - 01:23 PM, said:

View Postrash, on 24 September 2013 - 11:16 AM, said:

View PostJayC, on 24 September 2013 - 09:51 AM, said:

I gotta say as someone who used to work at a bank this seems kinda odd. There would be no way for Mattel or more specifically digital river to get the new credit card number unless you or your bank gave it to them. So what seems more likely is the charge came through on the old number to your bank and your bank or the credit card company considered it a legit charge and went on an processed it as such on the new card, possibly because Digital River had a signed contract from you stating it was legit. Also not sure why you would have had to cancel your entire card as it wasn't stolen. At most in this case a bank will put a block on the ACH, but again since you did sign a contract saying you auth these charges, its more likely your bank or credit card company is going to side with Digital River over you.

I think the moral of this story is don't commit to something if you don't plan on following through.


I had previously spoken with the CC-company to make sure they specifically DID NOT process any charge from MATTY/D-R. It was their ideas to cancel the card and re-issue with a new number because MATTY/D-R wouldn't be able to process it, and they were correct: The CLUB INFINITE EARTH membership was canceled when they couldn't get payment.

As far as following through is concerned...that's not really relevant. I wasn't asking for my original membership fee to be refunded, I was telling them that I did not want to receive anymore figures. They claimed that you can't back-out per their contract. I checked with a Lawyer-friend who informed me that this kind of language is NOT legally binding since you can't force someone to pay for something they don't wish to buy especially when that thing has not been produced and delivered (unless you're the Federal Gov't, but that's a whole different story...)



Well I am no lawyer, but based on what you've told us this seems to be a dispute over a credit card transaction between you, Digtal River and your Credit Card company and not some kind of criminal activity where someone is hacking into your account or selling your credit card number off to the highest bidder which is what your topic title and initial post made it seem like to me. I hope you get it straightened out though.



OK, but the explain why MattyCollector/Digital River CANNOT (or will not) explain how they got the information? If they got it from the bank/credit card company, then they'd simply say "We got it from the credit card company when we pursued the charge."

Additionally, that doesn't explain WHY they didn't pursue the Club Infinite Earth's sub when the credit card number they had no longer worked.

My guess is that they got burned by the Club Infinite Earth's sub, and figured out a way to obtain my info.

Again...my bank/credit card company stated "We CANNOT give them your number; that's illegal."

Hey...think what you want. But if you're telling me that overseas vendors respect US privacy laws, I have some swampland to ell you in Florida...


#17 User is offline   JayC 

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Posted 25 September 2013 - 11:15 PM

View Postrash, on 25 September 2013 - 08:19 AM, said:

View PostJayC, on 24 September 2013 - 01:23 PM, said:

View Postrash, on 24 September 2013 - 11:16 AM, said:

View PostJayC, on 24 September 2013 - 09:51 AM, said:

I gotta say as someone who used to work at a bank this seems kinda odd. There would be no way for Mattel or more specifically digital river to get the new credit card number unless you or your bank gave it to them. So what seems more likely is the charge came through on the old number to your bank and your bank or the credit card company considered it a legit charge and went on an processed it as such on the new card, possibly because Digital River had a signed contract from you stating it was legit. Also not sure why you would have had to cancel your entire card as it wasn't stolen. At most in this case a bank will put a block on the ACH, but again since you did sign a contract saying you auth these charges, its more likely your bank or credit card company is going to side with Digital River over you.

I think the moral of this story is don't commit to something if you don't plan on following through.


I had previously spoken with the CC-company to make sure they specifically DID NOT process any charge from MATTY/D-R. It was their ideas to cancel the card and re-issue with a new number because MATTY/D-R wouldn't be able to process it, and they were correct: The CLUB INFINITE EARTH membership was canceled when they couldn't get payment.

As far as following through is concerned...that's not really relevant. I wasn't asking for my original membership fee to be refunded, I was telling them that I did not want to receive anymore figures. They claimed that you can't back-out per their contract. I checked with a Lawyer-friend who informed me that this kind of language is NOT legally binding since you can't force someone to pay for something they don't wish to buy especially when that thing has not been produced and delivered (unless you're the Federal Gov't, but that's a whole different story...)



Well I am no lawyer, but based on what you've told us this seems to be a dispute over a credit card transaction between you, Digtal River and your Credit Card company and not some kind of criminal activity where someone is hacking into your account or selling your credit card number off to the highest bidder which is what your topic title and initial post made it seem like to me. I hope you get it straightened out though.



OK, but the explain why MattyCollector/Digital River CANNOT (or will not) explain how they got the information? If they got it from the bank/credit card company, then they'd simply say "We got it from the credit card company when we pursued the charge."

Additionally, that doesn't explain WHY they didn't pursue the Club Infinite Earth's sub when the credit card number they had no longer worked.

My guess is that they got burned by the Club Infinite Earth's sub, and figured out a way to obtain my info.

Again...my bank/credit card company stated "We CANNOT give them your number; that's illegal."

Hey...think what you want. But if you're telling me that overseas vendors respect US privacy laws, I have some swampland to ell you in Florida...



Well the person you were talking to prob didnt have a clue, those CSR people on the phone aren't the ones processing payments and probably clueless and probably have very little idea about how the payment process works let alone be able to give you any kind of intelligent answer about where what information originated from.

My guess is the reason you got charged for the Watchman one and not Club Infinite Earth was do to timing. The Watchman charge probably came through as they were canceling the old card and so they honored it. Either that or for some reason Digital River disputed the one and not the other.

99% of all call centers are overseas, that doesn't mean there is criminal activity going on at them. On top of that I don't see how someone sitting in a call center in India or wherever would have any way to access such information, even if they were so inclined. How do you purpose someone who probably is lucky to make minimum wage hacked into your bank account and got your new CC info?????

#18 User is offline   rash 

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Posted 26 September 2013 - 11:45 AM

UPDATE:

1. Spoke to bank; they informed me they would NEVER provide a CC# to a 3rd-party vendor.
2. Spoke to MasterCard; they informed me they would NEVER provide a CC# to a 3rd-party vendor.
3. MattyCollector still has NO IDEA how the number got into their system.
4. Mattel claims to be "investigating."
5. Digital River Fraud Dept. called me right back, and are taking this VERY SERIOUSLY. They refunded my "purchase" without being asked, and are investigating.

Again...I think that the folks overseas are working - likely unofficially - with an unnamed 3rd party to hack Credit Card #'s. I base this assessment on numbers 1,2,3, and 5 above. DR has the most to lose, since they have contracted with Mattel to run their fulfillment. If one of DR's vendors is dirty, they could lose the business.

FYI, I'm NOT the type of person who thinks there's a conspiracy around every corner...I'm just following the leads.


#19 User is offline   rash 

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Posted 26 September 2013 - 11:51 AM

View PostJayC, on 25 September 2013 - 11:15 PM, said:

View Postrash, on 25 September 2013 - 08:19 AM, said:

View PostJayC, on 24 September 2013 - 01:23 PM, said:

View Postrash, on 24 September 2013 - 11:16 AM, said:

View PostJayC, on 24 September 2013 - 09:51 AM, said:

I gotta say as someone who used to work at a bank this seems kinda odd. There would be no way for Mattel or more specifically digital river to get the new credit card number unless you or your bank gave it to them. So what seems more likely is the charge came through on the old number to your bank and your bank or the credit card company considered it a legit charge and went on an processed it as such on the new card, possibly because Digital River had a signed contract from you stating it was legit. Also not sure why you would have had to cancel your entire card as it wasn't stolen. At most in this case a bank will put a block on the ACH, but again since you did sign a contract saying you auth these charges, its more likely your bank or credit card company is going to side with Digital River over you.

I think the moral of this story is don't commit to something if you don't plan on following through.


I had previously spoken with the CC-company to make sure they specifically DID NOT process any charge from MATTY/D-R. It was their ideas to cancel the card and re-issue with a new number because MATTY/D-R wouldn't be able to process it, and they were correct: The CLUB INFINITE EARTH membership was canceled when they couldn't get payment.

As far as following through is concerned...that's not really relevant. I wasn't asking for my original membership fee to be refunded, I was telling them that I did not want to receive anymore figures. They claimed that you can't back-out per their contract. I checked with a Lawyer-friend who informed me that this kind of language is NOT legally binding since you can't force someone to pay for something they don't wish to buy especially when that thing has not been produced and delivered (unless you're the Federal Gov't, but that's a whole different story...)



Well I am no lawyer, but based on what you've told us this seems to be a dispute over a credit card transaction between you, Digtal River and your Credit Card company and not some kind of criminal activity where someone is hacking into your account or selling your credit card number off to the highest bidder which is what your topic title and initial post made it seem like to me. I hope you get it straightened out though.



OK, but the explain why MattyCollector/Digital River CANNOT (or will not) explain how they got the information? If they got it from the bank/credit card company, then they'd simply say "We got it from the credit card company when we pursued the charge."

Additionally, that doesn't explain WHY they didn't pursue the Club Infinite Earth's sub when the credit card number they had no longer worked.

My guess is that they got burned by the Club Infinite Earth's sub, and figured out a way to obtain my info.

Again...my bank/credit card company stated "We CANNOT give them your number; that's illegal."

Hey...think what you want. But if you're telling me that overseas vendors respect US privacy laws, I have some swampland to ell you in Florida...



Well the person you were talking to prob didnt have a clue, those CSR people on the phone aren't the ones processing payments and probably clueless and probably have very little idea about how the payment process works let alone be able to give you any kind of intelligent answer about where what information originated from.

My guess is the reason you got charged for the Watchman one and not Club Infinite Earth was do to timing. The Watchman charge probably came through as they were canceling the old card and so they honored it. Either that or for some reason Digital River disputed the one and not the other.

99% of all call centers are overseas, that doesn't mean there is criminal activity going on at them. On top of that I don't see how someone sitting in a call center in India or wherever would have any way to access such information, even if they were so inclined. How do you purpose someone who probably is lucky to make minimum wage hacked into your bank account and got your new CC info?????


First of all, the CLUB WATCHMEN charge was processed on 9/22; the CLUB INFINITE EARTHS sub was canceled on 9/15. That's an entire week.

Secondly, that still doesn't account for HOW my CC# was entered into Matty's system, and I think that's what you're missing. I canceled the credit card BEFORE the 15th, and it would have been inactivated immediately upon cancelation.

Third, don't assume that it's the CS-Rep (the "minimum wage" person) who is doing the potential hacking. If illegal activity is occurring, it's directed at a much higher level than a CS-Rep. Corruption is the norm in the 3rd-world, not the exception.


#20 User is offline   JoeRhyno 

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Posted 26 September 2013 - 11:56 AM

I'm pretttty sure, if someone was going to take the time to "hack" into their system and update your card info, they'd be buying laptops, smartphones and tablets and not just re-upping your sub.. ;)

#21 User is offline   JayC 

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Posted 26 September 2013 - 01:36 PM

View Postrash, on 26 September 2013 - 11:51 AM, said:

View PostJayC, on 25 September 2013 - 11:15 PM, said:

View Postrash, on 25 September 2013 - 08:19 AM, said:

View PostJayC, on 24 September 2013 - 01:23 PM, said:

View Postrash, on 24 September 2013 - 11:16 AM, said:

View PostJayC, on 24 September 2013 - 09:51 AM, said:

I gotta say as someone who used to work at a bank this seems kinda odd. There would be no way for Mattel or more specifically digital river to get the new credit card number unless you or your bank gave it to them. So what seems more likely is the charge came through on the old number to your bank and your bank or the credit card company considered it a legit charge and went on an processed it as such on the new card, possibly because Digital River had a signed contract from you stating it was legit. Also not sure why you would have had to cancel your entire card as it wasn't stolen. At most in this case a bank will put a block on the ACH, but again since you did sign a contract saying you auth these charges, its more likely your bank or credit card company is going to side with Digital River over you.

I think the moral of this story is don't commit to something if you don't plan on following through.


I had previously spoken with the CC-company to make sure they specifically DID NOT process any charge from MATTY/D-R. It was their ideas to cancel the card and re-issue with a new number because MATTY/D-R wouldn't be able to process it, and they were correct: The CLUB INFINITE EARTH membership was canceled when they couldn't get payment.

As far as following through is concerned...that's not really relevant. I wasn't asking for my original membership fee to be refunded, I was telling them that I did not want to receive anymore figures. They claimed that you can't back-out per their contract. I checked with a Lawyer-friend who informed me that this kind of language is NOT legally binding since you can't force someone to pay for something they don't wish to buy especially when that thing has not been produced and delivered (unless you're the Federal Gov't, but that's a whole different story...)



Well I am no lawyer, but based on what you've told us this seems to be a dispute over a credit card transaction between you, Digtal River and your Credit Card company and not some kind of criminal activity where someone is hacking into your account or selling your credit card number off to the highest bidder which is what your topic title and initial post made it seem like to me. I hope you get it straightened out though.



OK, but the explain why MattyCollector/Digital River CANNOT (or will not) explain how they got the information? If they got it from the bank/credit card company, then they'd simply say "We got it from the credit card company when we pursued the charge."

Additionally, that doesn't explain WHY they didn't pursue the Club Infinite Earth's sub when the credit card number they had no longer worked.

My guess is that they got burned by the Club Infinite Earth's sub, and figured out a way to obtain my info.

Again...my bank/credit card company stated "We CANNOT give them your number; that's illegal."

Hey...think what you want. But if you're telling me that overseas vendors respect US privacy laws, I have some swampland to ell you in Florida...



Well the person you were talking to prob didnt have a clue, those CSR people on the phone aren't the ones processing payments and probably clueless and probably have very little idea about how the payment process works let alone be able to give you any kind of intelligent answer about where what information originated from.

My guess is the reason you got charged for the Watchman one and not Club Infinite Earth was do to timing. The Watchman charge probably came through as they were canceling the old card and so they honored it. Either that or for some reason Digital River disputed the one and not the other.

99% of all call centers are overseas, that doesn't mean there is criminal activity going on at them. On top of that I don't see how someone sitting in a call center in India or wherever would have any way to access such information, even if they were so inclined. How do you purpose someone who probably is lucky to make minimum wage hacked into your bank account and got your new CC info?????


First of all, the CLUB WATCHMEN charge was processed on 9/22; the CLUB INFINITE EARTHS sub was canceled on 9/15. That's an entire week.

Secondly, that still doesn't account for HOW my CC# was entered into Matty's system, and I think that's what you're missing. I canceled the credit card BEFORE the 15th, and it would have been inactivated immediately upon cancelation.

Third, don't assume that it's the CS-Rep (the "minimum wage" person) who is doing the potential hacking. If illegal activity is occurring, it's directed at a much higher level than a CS-Rep. Corruption is the norm in the 3rd-world, not the exception.



Def all sounds strange, but seems like they are taking steps to resolve it for you.

#22 User is offline   rash 

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Posted 27 September 2013 - 10:11 AM

View PostJoeRhyno, on 26 September 2013 - 11:56 AM, said:

I'm pretttty sure, if someone was going to take the time to "hack" into their system and update your card info, they'd be buying laptops, smartphones and tablets and not just re-upping your sub.. ;)


Good point, but not necessarily.

Stealing highly expensive stuff is an immediate red-flag. Making sure I pay for something I previously signed-up for isn't...


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