[TOYMAN65]

synch, on 22 March 2010 - 11:10 PM, said:

So what happens when you have a damaged figure, do you have to send it in & waste $ on shipping ?..

I asked the woman in customer service who took my call about replacing the Damaaged Moss-Man if it will cost me anything to get this damaged figure replaced and her answer was "it will not cost you anything sir, it's on us".

She did say I will get an email with in 24 hours telling me when my replacement will arrive and what to do with the damaged figure. I would think they want the damaged figure back so maybe they send a postage paid lable with the replacement to send back the damaged one. All I know is she stated this won't cost me anything.

[CybertronianArtifacts]

Eric, on 16 March 2010 - 07:51 PM, said:

I'd still prefer a partially flocked (like here and there, not just unflocked at the joints) or entirely unflocked Moss Man. Nostalgia is a silly reason to ruin a great sculpt. That 200X head is outstanding.

PlayItLoud, on 20 March 2010 - 04:31 PM, said:

Got mine yesterday. That evergreen scent is really strong but now it seems to stabilize as its been out for 24hrs now. I really dig the non-beast alternate head. The flocking added to the figure is really great and seems to last and will not shed.

TOYMAN65, on 22 March 2010 - 10:19 PM, said:

Got my Moss-Man & stratos today. Had to call DR customer service to get a replacement on my Moss-Man as he arrived with a detached left leg just below the hip area. I tried snaping the leg into the peg socket but it wouldn't stay. so customer service said not to worry thay had extras for replacement.

Customer service issued me a ticket number and told me I would be contacted by email in 24 hours with instructions on what to do with the damaged moss-Man and when my replacement figure would arrive. This was my very first damaged figure so I'm not upset about it as these things happen at the factory and they are going to replace it.

I have to admit though for the short time I had him out of the box my room smells pine fresh The flocking feels strange too when you hold him, I'm not used to that , but he looks fantastic with the 200x head.

I agree, the only reason I attempted to order one, was the 200X head. Now I do not have to open my 2003 Mossman (or green Beast Man)

[tuga viper]

Got mine on Monday and love hm. Kinda sad that his left foot and leg is really loose.


EM