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MechG

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  1. 1. What item(s) have you bought or tried to buy from Mattel/MattyCollector.com He-man, Beast Man, Skeletor, Mer-Man, Hodack Adam Strange and Starfire 2. Are you in the United States or a International customer USA FL 3. What overall grade do you give Mattel/Mattycollector.com in regards to your experience with them; A, B, C, D or F. I would give them a C+ based on the fact I have been able to order the figures I wanted. But the fact that they have all come on damaged cards, except for Adam Strange and Starfire. That one was packed good. And the experience of trying to order the figures. They need to increase the traffic the site can handle so it does not take 45 mins to an hour to complete my transaction. a. Product availability – Were you able to get the figure(s) you wanted So far every figure I want to get I have been able to. Only becasue I am on when they go on sale. b. Customer Service – Did you get your figure(s) in a timely manner without any mishaps? If there were any problems, how helpful were the people at Mattel/Mattycollector.com in resolving those issues? Only had one issue with the He-man figure but the service rep was able to fix it for me. c. Customer Satisfaction - Were you happy with your purchase (meaning once you got the figure(s), were you happy with it)? No the MOTU figures cards were all damaged. They need to do a better job packing the figures. I am happy with the look and qualitity of the figures themselves.
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