[CaptainTriumph]

pooda, on 09 January 2012 - 11:49 AM, said:

Thanks for the pics!

[HarryWildman]

spidersam, on 11 January 2012 - 12:55 AM, said:

Great pics man. Could you get pics of Sinestro, I'm on the fence about him, so far I just bought reverse Flash and GA

I'm not pooda, but if you're still wanting pics of Sinestro i'll post some.

[HarryWildman]

Here's the wave 20 Sinestro, just as it was out of the packaging, beside a White Lantern Sinestro WIP.





And here's a pic after modifying it. Still a WIP.



Height comparsion.

[HarryWildman]

Some more random Wave 20.











I wasn't going to buy the crap WL Flash or Red Arrow. Mattel didn't bother to complete Nekron, why should I. I'm certainly not going to buy two sh!tty looking figures I don't really want just to have an incomplete Nekron.


I really like Wave 20 despite all of the problems with it, but every one I got had some quality control issue or other. The online retailer I bought them from was professional all the way and offered replacements.

But I also contacted Mattel directly about the defective figures, and here's what they will do.

"Thank you for contacting Mattel regarding your Dc Universe™ (insert random character name here) Figure. We apologize for any disappointment or concern this may have caused and thank you for bringing this matter to our attention.

We have included a United States Postal Service mailing label for the return of your item. You will need to pay the appropriate postage for your package when you take it to the post office. It is the mailer's responsibility to obtain proof of mailing, as we will not be responsible for any items lost or not received. To ensure that you receive service in the event that your package is lost in transit, we recommend that you obtain a receipt for postage paid. Retain this receipt along with any remainder of your product until you receive your voucher.

Our mailing label has been sent in PDF format, which can be viewed using Adobe Acrobat. If you do not have Adobe Acrobat, you can download it for free at the Adobe website, http://www.adobe.com/.

Please return your Dc Universe™ Figure to us within 30 days. Upon receipt of your returned package, a voucher in the amount of $17.00 will be sent. This process may take up to 6 weeks. If your product is still within the service policy and if the purchase price is more than this amount, it is necessary to include your original sales receipt showing the retail store name, the product name, the purchase price and date.

We appreciate this opportunity to assist you.

Sincerely,

Mattel, Inc.
Consumer Relations"

So, I can spend more money to mail them back, and use ink to print the shipping labels, which also costs me more money, do more work preparing them to be shipped, wait possibly six weeks, and maybe get good figures?

Mattel: We fnck up, but you pay for it.

[Draven79]

Oooh Harry did you make Widow's leg's fully moveable or just take the stockings off?? And yeah mattel has never been to giving with their crappy mistakes
Draven

[HarryWildman]

Canary's legs are fully poseable. They're Raven legs with the neccessary modifications to fit in the Canary torso and boots. So, she has the swivel at the boot tops and the hips move like they did on Raven.

[Card]

Just call the number on the back of the package harry. I did that with a broken dc classics (goofy wave 5 Atom), raised a little hell and they sent me a voucher and told me to keep the broken figure.

[HarryWildman]

I called, but they said because it was five figures and not one or two I'd have to return them if want anything. I really don't understand why they insist on having the broken or defective figures returned, but it's their policy.

[spidersam]

HarryWildman, on 18 January 2012 - 06:15 PM, said:

Here's the wave 20 Sinestro, just as it was out of the packaging, beside a White Lantern Sinestro WIP.





And here's a pic after modifying it. Still a WIP.



Height comparsion.

Thanks man, I finally decided to order one. Though I must say your custom one is way better

[Draven79]

Man Harry make me one of those Canary's!!
Draven

[Doom Saber]

HarryWildman, on 20 January 2012 - 03:12 AM, said:

I called, but they said because it was five figures and not one or two I'd have to return them if want anything. I really don't understand why they insist on having the broken or defective figures returned, but it's their policy.

It is because you said it was five figures, which comes out to be around 75 bucks worth of toys. Aside from proof, they really want to see what is the cause of the defect. I would like to add that companies do this, not just Mattel.

What is exactly wrong with your figures?

[Doom Saber]

HarryWildman, on 18 January 2012 - 06:33 PM, said:

I wasn't going to buy the crap WL Flash or Red Arrow. Mattel didn't bother to complete Nekron, why should I. I'm certainly not going to buy two sh!tty looking figures I don't really want just to have an incomplete Nekron.


I really like Wave 20 despite all of the problems with it, but every one I got had some quality control issue or other. The online retailer I bought them from was professional all the way and offered replacements.

But I also contacted Mattel directly about the defective figures, and here's what they will do.

"Thank you for contacting Mattel regarding your Dc Universe™ (insert random character name here) Figure. We apologize for any disappointment or concern this may have caused and thank you for bringing this matter to our attention.

We have included a United States Postal Service mailing label for the return of your item. You will need to pay the appropriate postage for your package when you take it to the post office. It is the mailer's responsibility to obtain proof of mailing, as we will not be responsible for any items lost or not received. To ensure that you receive service in the event that your package is lost in transit, we recommend that you obtain a receipt for postage paid. Retain this receipt along with any remainder of your product until you receive your voucher.

Our mailing label has been sent in PDF format, which can be viewed using Adobe Acrobat. If you do not have Adobe Acrobat, you can download it for free at the Adobe website, http://www.adobe.com/.

Please return your Dc Universe™ Figure to us within 30 days. Upon receipt of your returned package, a voucher in the amount of $17.00 will be sent. This process may take up to 6 weeks. If your product is still within the service policy and if the purchase price is more than this amount, it is necessary to include your original sales receipt showing the retail store name, the product name, the purchase price and date.

We appreciate this opportunity to assist you.

Sincerely,

Mattel, Inc.
Consumer Relations"

So, I can spend more money to mail them back, and use ink to print the shipping labels, which also costs me more money, do more work preparing them to be shipped, wait possibly six weeks, and maybe get good figures?

Mattel: We fnck up, but you pay for it.

I know it is frustrating, but the reason Mattel and every other first party online retailer makes you jump hoops in returning items because they take these returns seriously so as not to reduce the amount of defects later on. They also have to determine what went wrong. I am sure Mattel will pay the cost of shipping back to them since all companies do that.

[HarryWildman]

spidersam, on 22 January 2012 - 02:36 PM, said:

Thanks man, I finally decided to order one. Though I must say your custom one is way better

Spidersam, no problem. Thanks man.

[HarryWildman]

Draven79, on 22 January 2012 - 04:02 PM, said:

Man Harry make me one of those Canary's!!
Draven

Lol, I could! I wonder how it would turn out if I used a Power Girl instead of a Raven?

[HarryWildman]

Doom Saber, on 22 January 2012 - 04:54 PM, said:

HarryWildman, on 20 January 2012 - 03:12 AM, said:

I called, but they said because it was five figures and not one or two I'd have to return them if want anything. I really don't understand why they insist on having the broken or defective figures returned, but it's their policy.

It is because you said it was five figures, which comes out to be around 75 bucks worth of toys. Aside from proof, they really want to see what is the cause of the defect. I would like to add that companies do this, not just Mattel.

What is exactly wrong with your figures?

Yeah, I know that, Doom Saber.

I'm not going to retype the description of the defects again. No offense, I just don't have the time to mess with it right now. and I don't want a long, drawn out post that might seem as if I'm ranting. But each one had enough defects to make me disappointed with them. But it's taken care of, as far as I'm concerned. The online retailer I bought them from made it right. Much better treatment all around from communication to customer serivce from them than from Mattel themselves, which is unfortunate, IMO.

You may not be considering some important things concerning the matter. One is that the customer shouldn't have to do all of those things. If they'd like to compensate me for being a product tester, then sure. Something tells me that isn't going to happen.

Yes, Mattel offered to pay to have the figures shipped to them... eventually. At first, it would have been on my dime, until I said something about it. The online retailer never asked me at any point to pay for shipping. It's a matter of principle. I'm not a finincially rich man. I already paid more than retail price for each figure. Retail price is inflated enough. And I paid to have them shipped to me. So, being asked to spend more money is unacceptable. it's not like this is the first time anyone has heard of defective DCUC figures. If they need the figures back at this point, after twenty waves and various other assortments to find out why they're messed up, they might want to just stop making them. Especially since these problems such as paint stuck feet and hands that tear off when turned have been affecting these figures almost since the beginning.

There's also the fact that, I actually *wanted* the figures. If I return them, to Mattel, for vouchers, I may be left with no figures at all. There's no guarantee that any local store will get these figures. These figures are never stocked well anywhere, and it could take up to eight weeks to receive the vouchers... in that time, even if the figures are available, what if someone else gets them? So, from my collector perspective, if i return the defective figures, I risk having none at all.

And, with so many figures having these quality control problems, not just this particular bunch, there's even concerns that the other ones I *could* wind up with, again, no guarantee, won't be any better. I bought a Wave 19 Atom from an out of town Target when they were on sale for $7.99. His right hand twisted off without even trying very much. I don't have a target nearby, and that store is too far to visit very often, so because of those things and because it was on sale (at a more realistic price for these figures, anyway), I accepted it. I'll use a Dremel and drill through the wrist peg stuck in the arm and replace it with a metal screw, just like I've done for a Wave Six Captain Marvel and some others. But just because I know how doesn't mean I should have to. I've done so much repair work on some of those figues that I feel like I was involved in the process of creating them lol.


Anyway, who cares.

You know, about ten years ago when the MOTU figures were being made, I didn't post anywhere much but I'd read message boards with a limited understanding of why there seemed to be a lot of passionately angry diatribes against Mattel for how they handled that toyline. I can definitely understand it now, though.

[Draven79]

LMK me know then Harry! Id love another Canary to go w my modern Ollie.
Draven

[Lady Jaye]

Whatever his face the C&C has no meaning for me, so I don't care about collecting the entire wave?!!

But I've been wanting a Hawk & Dove since wave 1!!! Them and Reverse Flash are must haves!!! I'll just trade way the C&C piece!!

[mako]

If I do get any, it'll be the Arrows, Hawk and Dove, and posibly Sinestro.

[BigBearJahlon]

has anyone found these at Target yet?

on the hunt for Hawk and Dove

[Wheeljack35]

Scotty Cash does his review of Hawk and Dove

[Rollo Tomassi]

My CornerStore order arrived today. I'm so happy to finally have Hawk & Dove after all this time.